Privacy policy
Welcome to soelly.com. Your privacy and the security of your personal data are very important, for this reason, we collect and manage your personal data with care and take specific measures designed to keep your personal data secure. This privacy policy (“Privacy Policy” or “Privacy Notice”) contains information on the processing by So Elly of your personal data in relation to your browsing and use of the website soelly.com (“the Website”) and all corresponding webpages thereof, applications, features, functionality, information, and services made available by us via the Website. Please also read through our Terms and Conditions of Use.
So Elly does not knowingly process minors’ personal data. If you access the Website and use the services of So Elly, you declare that you are above the age of majority in your jurisdiction.
(1) Who is the Data Controller?
So Elly (“So Elly”, “we”, “us”, “our”, etc.) is the Data Controller, namely the party which decides how and why to process your personal data.
(2) What Personal Data Do We Collect?
The categories of personal data that So Elly collects and processes when you browse or shop on the Website are as follows:
a. We collect the personal data necessary to complete and execute your purchase on the Website such as given name and surname, email address, shipping address, billing address, telephone, and payment details.
b. We collect your email address when you sign up to receive newsletters or other marketing or promotional emails from So Elly.
c. We process the personal data you provide us with when you contact our Customer Service to provide you with the assistance requested.
d. With your consent, we collect and use your personal data for marketing communications.
e. For the registration of your account, we collect your given name and surname, your email address, your password, and your email preferences. If you are a registered user, we collect information about your access to the reserved area of the Website, including information on the date and time of such access.
f. We collect information about your browsing on the Website, such as the pages you visit and how you interact with them.
g. With your consent, we may collect certain information, such as IP address, type of browser, type of device, unique advertising identifiers, and type of operating system used, through cookies and/or similar technologies (as described in Section 5 below).
h. We may receive information about you from third parties, which may include social media services (e.g., Instagram) of which you are a registered user.
(3) How do we use the personal data we’ve collected?
So Elly collects and processes your personal data for the following purposes:
a. Purchases. When you purchase a product on the Website, we ask you for the personal data necessary to finalize and confirm such a purchase, such as payment and related anti-fraud checks, billing, shipping of the product, and processing the return of such product, as applicable.
b. Customer Service requests. We collect and use the personal data you provide us when you send a request to our Customer Service, in order to process and respond to your request.
c. Analysis and statistical surveys. We may use certain information about your use of the Website, mode of browsing, and use of the related services, to conduct analyses and statistical surveys in order to improve our offering and our services.
d. Transaction Communications. We use information you have provided in order to communicate with you regarding orders you have placed on the Website (e.g., order confirmation, status updates, shipping and delivery notifications, etc.)
e. Marketing Communications. With your express consent, we may use the contact details you have provided to us, for purposes of sending you marketing communications on our products and services, in order to update you on news, new arrivals, exclusive products, and on our offers and promotions. In addition, with your consent, we may use your contact details to conduct market research and surveys for customer satisfaction in order to improve our services and our relationship with our users.
f. Personalized Services. With your consent, So Elly may personalize your experience on the Website, which may include showing you previews and offers in line with your interests, and So Elly may send you personalized marketing communications and personalized promotional offers.
If you authorize the activities referred to in points e. and f. and you subsequently wish to stop receiving further communications from So Elly or you would like to limit how to be contacted, you can opt-out of these communications at any time by clicking on the dedicated link “Unsubscribe” at the bottom of each communication, or by contacting customerservice@soelly.com. You may receive further communications from us even after submitting your request, as some further communications may have already been planned, and our systems may take between 24 and 48 hours to process your request.
(4) Cookies
The Website uses automatic systems of data collection, such as cookies and similar tracking devices. A cookie is a small data file that is transmitted to the hard drive of an Internet user’s computer, tablet, phone, or another device. Cookies allow us to link an Internet user to personal information provided by such a user through the Website. Only So Elly (and its service providers) processes the information collected by the cookies on the Website, in order to optimize its services and the Website for the needs and preferences of its users.
We disseminate cookies in connection with functions such as browsing the Website, purchasing products, and supplying account services. As you may know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on how to carry out these procedures of deletion. Please access the appropriate instructions section on your Internet browser if you wish to delete cookies.
Your acceptance of the use of cookies is necessary to take advantage of many features and services offered by the Website, including the purchase of products. If you set your browser to block or delete cookies, you may not be able to access certain features and services offered by the Website (for example, your computer may not be able to display the image of the product you are in the process of purchasing).
(5) Changes to this Policy
From time to time, we may modify this Privacy Notice, and such modifications shall be effective upon posting. When we change this Privacy Notice in a material way, a notice will be posted on the Website along with the updated Privacy Notice. Your continued use of the Website after we post a revised Privacy Notice (and, where appropriate, notify you of the same) signifies your acceptance of the revised Privacy Notice. It is therefore important that you review this Privacy Notice regularly to ensure you are updated as to any changes.