Domestic Shipping & Refund Policy

So Elly currently ships to U.S., Canada, UK, Australia and South Korea.  (See International Shipping & Refund Policy for shipping outside the United States.) 

We offer free shipping domestically as well as free returns or exchanges within 14 days of receipt of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Please click on the link below and follow the steps provided to initiate your return:

www.soelly.returnscenter.com

Please note the following exceptions to our return and refund policy:

  • Items must be returned in the same condition in which they were received, with no visible signs of wear or use. Used, worn, washed or otherwise damaged items will not be accepted for return.
  • The Hang Tag and any other garment tags must be intact and in the same condition upon which the item was received. Items with missing or damaged tags will not be accepted for return.
  • Items must be returned in their original packaging to be accepted for return.

Return Procedures 

The following steps must be initiated within 14 days of purchase.

  1. Login to our online return portal using your email address and order ID.
  2. Choose the products you wish to return or exchange from your order.
  3. Print the prepaid shipping label and instructions that you will receive by email.
  4. Send all items back to So Elly per instructions using the label provided. Items must be returned within 7 days of your receipt of the label.
  5. You will be notified when your return has been received.
  6. Once your return has been inspected and approved, your refund or exchange will be processed.

Amendments and Updates

So Elly may amend or update all or any part of this Return Policy at any time and without notice. Any amendments and updates to the Return Policy shall be effective upon publication on soelly.com. Please access the Return Policy regularly to be aware of the current policy.

Questions or Concerns

Any questions or concerns about our Return Policy please email us at customerservice@soelly.com

 

International Shipping & Refund Policy

 

So Elly currently ships to U.S., Canada, UK, Australia and South Korea.  (See Domestic Shipping & Refund Policy for shipping within the United States.) 

International customers are responsible for all landed costs associated with each shipment. We accept returns or exchanges within 14 days of receipt of purchase.  At checkout or upon return So Elly will provide landed cost estimates, however they are only estimates and actual fees may vary.

You can return your product for store credit, a different product, or a refund to the original payment method. Please click on the link below and follow the steps provided to initiate your return:

www.soelly.returnscenter.com

Please note the following exceptions to our return and refund policy:

  • Items must be returned in the same condition in which they were received, with no visible signs of wear or use. Used, worn, washed or otherwise damaged items will not be accepted for return.
  • The Hang Tag and any other garment tags must be intact and in the same condition upon which the item was received. Items with missing or damaged tags will not be accepted for return.
  • Items must be returned in their original packaging to be accepted for return.

Return Procedures 

The following steps must be initiated within 14 days of purchase.

  1. Login to our online return portal using your email address and order ID.
  2. Choose the products you wish to return or exchange from your order.
  3. Accept estimated landed costs.
  4. Print the shipping label and instructions that you will receive by email.
  5. Send all items back to So Elly per instructions using the label provided. Items must be returned within 7 days of your receipt of the label.
  6. You will be notified when your return has been received.
  7. Once your return has been inspected and approved, your refund or exchange will be processed.

Amendments and Updates

So Elly may amend or update all or any part of this Return Policy at any time and without notice. Any amendments and updates to the Return Policy shall be effective upon publication on soelly.com. Please access the Return Policy regularly to be aware of the current policy.

Questions or Concerns

Any questions or concerns about our Return Policy please email us at customerservice@soelly.com