Shipping & Return Policy

All preorders have an estimated shipping date. This date is our very best estimate, however it may be subject to change. We will notify our customers if any change in the estimated shipping date should occur. All preorders follow our standard Domestic and International return policies- please read-on for more information. 

Domestically (US only), we offer free shipping for and free returns or exchanges within 30 days of receipt of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.  Domestic returns may be initiated within 30 days of purchase by sending an email to customerservice@soelly.com or by using the return portal: http://soelly.returnscenter.com/ and following the steps provided below:

The following steps must be initiated within 30 days of purchase.

  1. Login to our online return portal using your email address and order ID. 
  2. Choose the products you wish to return or exchange from your order.
  3. Print the prepaid shipping label and instructions that you will receive by email.
  4. Send all items back to So Elly per instructions using the label provided. Items must be returned within 7 days of your receipt of the label.
  5. You will be notified when your return has been received.
  6. Once your return has been inspected and approved, your refund or exchange will be processed.

 

So Elly also ships internationally and accepts returns within 30 days of purchase. All international orders over $500 are eligible for free shipping, however the customer maintains responsibility for all import duties and fees. For all international orders under $500 the customer is responsible for all shipping costs, including landing fees.  If you do not see rates at checkout please email customerservice@soelly.com for more information.  To initiate an international return within 30 days of purchase please email customerservice@soelly.com 

Please note the following exceptions to our return and refund policy:

  • Items must be returned in the same condition in which they were received, with no visible signs of wear or use. Used, worn, washed or otherwise damaged items will not be accepted for return.
  • The Hang Tag and any other garment tags must be intact and in the same condition upon which the item was received. Items with missing or damaged tags will not be accepted for return.
  • Items must be returned in their original packaging to be accepted for return.

Amendments and Updates

So Elly may amend or update all or any part of this Return Policy at any time and without notice. Any amendments and updates to the Return Policy shall be effective upon publication on soelly.com. Please access the Return Policy regularly to be aware of the current policy.

Questions or Concerns

Any questions or concerns about our Return Policy please email us at customerservice@soelly.com